Q: Does this e-bike come fully assembled?
A: The e-bike arrives 85–90% pre-assembled. You’ll only need to attach a few parts such as the pedals, handlebar, and front wheel. Tools and a user guide are included.
Q: Is the battery included?
A: Yes, every ENGWE e-bike includes the battery and charger in the box.
Q: How far can I ride on a full charge?
A: Range varies by model and usage, but most of our e-bikes offer between 60 km to 120 km per charge.
Q: What is the weight limit for this e-bike?
A: Most ENGWE models support up to 120–150 kg. Please check the specific model specifications for exact details.
Q: Can I remove the battery for charging?
A: Yes, all ENGWE batteries are removable and can be charged on or off the bike for convenience.
Q: Is there a warranty included?
A: Yes, every e-bike comes with a 1-year limited warranty covering key components like the motor, battery, and controller.
Q: Do you offer returns?
A: Yes, we accept returns within 14 days of delivery if the product is unused and in original packaging. Please see our Returns Policy for full details.
Q: How can I track my order?
A: Once your order is shipped, you’ll receive an email with your tracking number so you can monitor delivery status.