This ebike is amazing. After a bad moto accident I wanted to get a bike or e bike and did a lot of research. I work in Gibraltar and every delivery company uses this bike. I'm very happy and confident riding it. And there was a bit of a delay due to Seur and engew customer support was emailing me daily and got it taken care of. So 5 stars for their customer support. It makes a major difference knowing that a company is working so hard to solve even the smallest of issues like I had. I really could not be happier with Engew EP 2 Pro and the company. I highly recommend! ❤️❤️❤️❤️😎👍